*NEW* Q & A

We want to know what our members think, so feel free to express your comments and concerns. This is not your typical blog site where you ask questions and they are posted real-time.  All questions that are submitted via e-mail will be screened by content.  Once a question is answered, both the question and the answer will be posted in a timely manner.  The max number of posted questions and answers is 10 and will be displayed a week at a time.

Click on Q&A Link above to submit your questions via e-mail.

Question:  I lost my debit card, how do I get a new one?

Answer:  The member must visit one of our branches Crossett/Fordyce  and see a Member Service rep to order a replacement debit card. 

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Question:  Is account information available after hours?

Answer: Online banking is available through our Internet Branch 24 hours a day, 7 days a week.  You can also access your account information through CALL/24 (800-448-6349) which is our automated phone system.  These two services allow members to manage their money and access account information from any touch tone phone or computer with internet access.

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Question:  Why do I have to provide ID when performing a transaction?

Answer:  Requesting ID for each transaction protects you.  Timberline Federal Credit Union wants to ensure that only individuals named on an account receive account information.  Requesting an ID for all transactions ensures that your private information remains under your control.  If you don't have a credit union photo ID card, please visit one of our branches and see a member service representative.

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Question:  How can I get a copy of my credit report?

Answer:  You can get a FREE credit report from each of the three nationwide consumer reporting companies Equifax, Experian, and Transunion every 12 months.  You can order all three reports at one time, or at different times throughout the year.  The official website:  www.annualcreditreport.com is the only authorized online source for you to get a free credit report under federal law.
Be sure to revisit your report(s) every year.
FREE CREDIT REPORTS
www.annualcreditreport.com

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Question:  How do I put a fraud alert on my account if I have been a victim of identity theft?

Answer:  To add a fraud alert to your account, go to www.experian.com/fraud or call 1-888-397-3742.  Select the option for fraud assistance.  You will be asked questions for identification purposes and an intital security alert will be added to your credit file.  This alert will stay on your credit file for six (6) months.  This information will be shared with TransUnion and Equifax, as a convenience to you.  Also your name and address will be removed from prescreen mailing list for six (6) months.